{"id":2388,"date":"2020-01-22T13:59:39","date_gmt":"2020-01-22T13:59:39","guid":{"rendered":"https:\/\/corvit.com\/consulting\/?page_id=2388"},"modified":"2020-01-23T07:13:40","modified_gmt":"2020-01-23T07:13:40","slug":"it-services-management","status":"publish","type":"page","link":"https:\/\/corvit.com\/consulting\/it-services-management\/","title":{"rendered":"IT Services Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2388\" class=\"elementor elementor-2388\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76bdf252 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76bdf252\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2adf105f\" data-id=\"2adf105f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6af3d249 elementor-widget elementor-widget-text-editor\" data-id=\"6af3d249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #808080;\">IT service management (<i>ITSM<\/i>) refers to the entirety of activities \u2013 directed by\u00a0<a style=\"color: #808080;\" title=\"Policy\" href=\"https:\/\/en.wikipedia.org\/wiki\/Policy\">policies<\/a>, organized and s<\/span><span style=\"color: #808080;\">tructured in\u00a0<\/span><a style=\"color: #808080;\" title=\"Business process\" href=\"https:\/\/en.wikipedia.org\/wiki\/Business_process\">processes<\/a><span style=\"color: #808080;\">\u00a0and supporting\u00a0<\/span><a style=\"color: #808080;\" title=\"Procedure (term)\" href=\"https:\/\/en.wikipedia.org\/wiki\/Procedure_(term)\">pr<\/a><a style=\"color: #808080;\" title=\"Procedure (term)\" href=\"https:\/\/en.wikipedia.org\/wiki\/Procedure_(term)\">ocedures<\/a><span style=\"color: #808080;\">\u00a0\u2013 that are performed by an organization to design, plan, deliver, operate and control\u00a0<\/span><a style=\"color: #808080;\" title=\"Information technology\" href=\"https:\/\/en.wikipedia.org\/wiki\/Information_technology\">information technology<\/a><span style=\"color: #808080;\"> (IT) services offered to cust<\/span><span style=\"color: #808080;\">omers.<\/span><\/p>\n<p><span style=\"color: #808080;\">Differing from more technology-oriented IT management approaches like\u00a0<a style=\"color: #808080;\" title=\"Network management\" href=\"https:\/\/en.wikipedia.org\/wiki\/Network_management\">network management<\/a>\u00a0and\u00a0<a style=\"color: #808080;\" title=\"Systems management\" href=\"https:\/\/en.wikipedia.org\/wiki\/Systems_management\">IT systems management<\/a>,<sup id=\"cite_ref-KernHegering2006_2-0\" class=\"reference\"><a style=\"color: #808080;\" href=\"https:\/\/en.wikipedia.org\/wiki\/IT_service_management#cite_note-KernHegering2006-2\">[<\/a><\/sup>IT service manageme<\/span><span style=\"color: #808080;\">nt is characterized by adopting a\u00a0<\/span><a style=\"color: #808080;\" title=\"Business process\" href=\"https:\/\/en.wikipedia.org\/wiki\/Business_process\">process<\/a><span style=\"color: #808080;\">\u00a0approach towards management, focusing on customer needs and IT\u00a0<\/span><a style=\"color: #808080;\" title=\"Service (economics)\" href=\"https:\/\/en.wikipedia.org\/wiki\/Service_(economics)\">services<\/a><span style=\"color: #808080;\"> for cu<\/span><span style=\"color: #808080;\">stomers rather than IT systems, and stressing\u00a0<\/span><a style=\"color: #808080;\" title=\"Continual improvement process\" href=\"https:\/\/en.wikipedia.org\/wiki\/Continual_improvement_process\">continual improvement<\/a><span style=\"color: #808080;\">.<\/span><\/p>\n<p><span style=\"color: #808080;\">Proper adherence to ITSM best practises (ITIL, ISO 20000 etc) help organizations in running a sustainable profitable business.\u00a0<\/span><\/p>\n<p><span style=\"color: #808080;\">CORVIT is rendering its services to equip companies with ITSM base<\/span><span style=\"color: #808080;\">d knowledge and efficient implementation.\u00a0 \u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-821b49b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"821b49b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db29a68\" data-id=\"db29a68\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d85068 elementor-widget elementor-widget-image\" data-id=\"1d85068\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"499\" src=\"https:\/\/corvit.com\/consulting\/wp-content\/uploads\/2020\/01\/SVS-1-2-1024x499.png\" class=\"attachment-large size-large wp-image-2508\" alt=\"\" srcset=\"https:\/\/corvit.com\/consulting\/wp-content\/uploads\/2020\/01\/SVS-1-2-1024x499.png 1024w, https:\/\/corvit.com\/consulting\/wp-content\/uploads\/2020\/01\/SVS-1-2-300x146.png 300w, https:\/\/corvit.com\/consulting\/wp-content\/uploads\/2020\/01\/SVS-1-2-768x375.png 768w, https:\/\/corvit.com\/consulting\/wp-content\/uploads\/2020\/01\/SVS-1-2.png 1882w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT service management (ITSM) refers to the entirety of activities \u2013 directed by&nbsp;policies, organized and structured in&nbsp;processes&nbsp;and supporting&nbsp;procedures&nbsp;\u2013 that are performed by an organization to design, plan, deliver, operate and control&nbsp;information technology (IT) services offered to customers. Differing from more technology-oriented IT management approaches like&nbsp;network management&nbsp;and&nbsp;IT systems management,[IT service management is characterized by adopting a&nbsp;process&nbsp;approach [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"full-width","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-2388","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/corvit.com\/consulting\/wp-json\/wp\/v2\/pages\/2388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/corvit.com\/consulting\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/corvit.com\/consulting\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/corvit.com\/consulting\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/corvit.com\/consulting\/wp-json\/wp\/v2\/comments?post=2388"}],"version-history":[{"count":8,"href":"https:\/\/corvit.com\/consulting\/wp-json\/wp\/v2\/pages\/2388\/revisions"}],"predecessor-version":[{"id":2510,"href":"https:\/\/corvit.com\/consulting\/wp-json\/wp\/v2\/pages\/2388\/revisions\/2510"}],"wp:attachment":[{"href":"https:\/\/corvit.com\/consulting\/wp-json\/wp\/v2\/media?parent=2388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}