IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
Differing from more technology-oriented IT management approaches like network management and IT systems management,[IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Proper adherence to ITSM best practises (ITIL, ISO 20000 etc) help organizations in running a sustainable profitable business.
CORVIT is rendering its services to equip companies with ITSM based knowledge and efficient implementation.
